New guidance launched on treatment of vulnerable customers

The Financial Conduct Authority (FCA) has issued a consultation on new guidance for companies regarding the fair treatment of vulnerable customers.

Major campaign launched to protect water resources

A new campaign has been launched, aiming to get the public to help protect UK water resources for future generations. Led...

Government looks at fuel poverty definition change to hit targets

Despite steady progress, the government has said “much more needs to be done” if fuel poverty targets are to be met.

Radical reform of supply market needed to protect customers, warns Citizens...

As the need for decarbonisation accelerates the rate of change, vulnerable customers will be increasingly at risk, according to Citizens Advice.

Ofcom takes energy sector lead in improving consumer protections

Ofcom has announced new rules on consumer protection that will bring the telecommunications sector into closer alignment with others such as energy.

CMA launches digital markets strategy

The Competition and Markets Authority (CMA) will open a market study into online platforms and digital advertising, as part of its digital...